KlaviyoIntegration

Turn trade program
insights into
targeted campaigns.

Painted garden mural with a single chair in a 1920's casita

Credenza surfaces the trade accounts needing attention. Send those ready-made segments to Klaviyo, then turn program intelligence into targeted campaigns and revenue.

Connect with a scoped API key · Push a segment once or keep the list synced nightly · Opens and clicks come back to each firm's activity feed.

Why connect them

Approving a designer is the start. Growing the account is the job.

Connecting Klaviyo closes the gap between program insight and marketing execution. Because Credenza already combines trade applications, enriched firm data, and order history, it can identify commercially meaningful audiences your team would otherwise have to define, compile, and maintain themselves.

Pick a segment, preview exactly who's in it, and send it to a Klaviyo list. No CSV exports, no spreadsheet handoff, no one on your team becoming an insights analyst.

Insights · Member health
Sync toKlaviyo
Dormant VIPs
Top-quartile buyers with no order or sample in six months
List name
Trade · Dormant VIPs
Creates a new list in your Klaviyo account.
38 firms match this segment
31 firms are already in your Klaviyo account
7 new profiles will be created, with firm and contact details
Sync this list nightly
Credenza keeps the list current as firms move in and out of the segment.
What the integration does

Activate your trade intelligence
without rebuilding it.

Ready-made opportunity segments

Credenza reads order history against the trade application and enriched firm data behind it—context your store doesn't carry—to surface the accounts needing attention. Sync any of them straight to Klaviyo.

Choose the audience, not the logic

Start from opportunity segments in Member Health, or filter the Trade Directory yourself. You pick who to activate; Credenza maintains the logic.

See engagement in context

Opens and clicks flow back onto each firm's record in Credenza, so your sales team sees which campaigns a firm reads—without a seat in your marketing tool.

OverviewMember HealthSample Conversion
Opportunity segments
Member window12 months
Accounts needing attention, ranked by commercial relevance. Open any to see the firms.
38Dormant VIPs$1.2M
Top-quartile buyers with no order or sample in six months
24Recently lapsed$486K
Bought last period, but not this one
51Sampling, not buying
Requested samples recently, no paid order in six months
67One and done
Bought exactly once—a nudge could earn a second order
43Approved, no first order
Approved 30+ days ago and never placed a paid order
17Reactivated$540K
Came back and bought again after a six-month lull
From insight to action

Find the opportunity. Build the audience.
Run the campaign.

Dormant VIPs
38 firms · $1.2M
Hayes & Howe Design$84K
Marchetti Studio$61K
Fern & Oak Interiors$52K
Sutro Design Co.$47K
Bellweather Interiors$39K
Showing the top 5 of 38 by value.
Export CSVSync to List
01

Credenza spots the signal.

Firms go quiet, sample and stall, get approved and never order. Credenza keeps the segments current.

02

Your team picks the segment.

Open an opportunity segment, or filter the Trade Directory yourself. Credenza shows you exactly who's in it.

03

The audience lands in Klaviyo.

Push it once for a single campaign, or keep it synced nightly so your flows always fire against a current list.

The loop closes

Engagement lands on the account, not in a separate report.

Sends, opens, clicks, bounces, and unsubscribes are pulled from Klaviyo every hour and written onto the firm's own record in Credenza, under Activity—each one named with the campaign it came from.

Email engagement normally lives in the marketing tool, behind a seat your sales side doesn't have. Credenza gives them visibility into it on the trade account itself—a tab from the firm's team, its certificates, and its verification.

Hayes & Howe Design
New York, NY · Approved · Est. 2014
OverviewTeam (4)Certificates (2)ActivityVerification
Clicked an email
Spring Collection Preview
Mar 4
Opened an email
Spring Collection Preview
Mar 3
Received an email
Spring Collection Preview
Mar 3
Opened an email
New from the atelier
Feb 19
Received an email
New from the atelier
Feb 18
Use cases

Grow your trade channel
with targeted segments.

High-value firms gone quiet

Identify top-quartile buyers who haven't placed an order or requested a sample in six months, and sync them to a dedicated Klaviyo list for personalized, high-touch re-engagement.

Sampling, not buying

Target warm accounts that recently requested memos or finish samples but haven't converted to a paid order. Sync the segment and trigger a campaign built to close that specific gap.

The one-and-done push

Isolate firms that placed exactly one order. Sync them to Klaviyo and send a nurture sequence designed to turn a trial buyer into a repeat trade customer.

Approved, no first order

Find designers approved 30+ days ago who never placed a paid order. Push them to a campaign that reminds them of their trade pricing, their account manager, and how to order.

Reference

Frequently asked questions

It turns your trade program into audiences you can campaign against. Credenza holds the trade application, the enriched firm record, and the order history for every account in your program, and reads them together to maintain a set of opportunity segments—Dormant VIPs, Recently lapsed, Sampling not buying, One and done, Approved no first order, and Reactivated. Any of those, or any filtered view of your Trade Directory, syncs to a Klaviyo list in a few clicks. Engagement on the campaigns you send then flows back onto each firm's record in Credenza.
Living room by Amy Lau Design
Get started

Ready to put your trade intelligence to work?

Use Credenza's ready-made trade audiences to run more timely, relevant campaigns in Klaviyo—and bring the engagement back to the account it came from.

Get started